HONG KONG -- Singapore has an almost unique pay TV battle brewing -- a
face-off between digital cable and Internet Protocol TV, by implication
also digital.
Last
week Singapore Telecommunications (SingTel) launched mioTV on broadband
Internet with 33 channels and technical and service innovations,
including the world preem of two BBC channels.
The very threat of this competition has sent dominant cabler StarHub on a yearlong growth spurt.
StarHub
now offers more than 100 channels and has spent lavishly on content for
its 490,000 subscribers. Most notably it outbid ESPN-Star Sports for
rights to English Premier League to lure soccer-mad locals.
A
technical evolution has allowed this rivalry to happen, in a country of
4 million where pay TV penetration is less than 40% of TV households.
Singapore
is now one of the most wired countries in the world. But in the 1990s,
when telcos first looked at video-on-demand, connections were too slow,
compression technology not good enough and set-top decoders too
expensive.
"What has happened is the induction of digital
delivery platforms that allow new things to be done," Sony Pictures
Television Intl.'s exec VP and MD (Asia) Todd Miller says.
Like
Hong Kong's world-leading IPTV service, which started life allowing
viewers to select only the channels they wanted, mioTV preems with a
largely a la carte menu.
IPTV's flexibility allows SPTI to
operate three business models on mioTV; a general entertainment channel
that is a cousin of its Sony Entertainment Television net in India; a
subscription video-on-demand channel that offers unlimited access to
some 20 movies per month; and a pay-per-view service.
Company is also experimenting by offering studio movies on PPV simultaneously with their DVD release in Singapore.
StarHub
prepared for competition by using digital technology to add services,
including a personal video recorder and HubStation, a device that
allows consumers to watch, surf and talk simultaneously.
"Hubbing
has enabled us to reach out to an increasing number of customers taking
on two or more of our services, increasing customer loyalty and
reducing churn," says Patrick Lim, StarHub's VP of Cable TV Services.
The
rivals claim subtly different competitive edges. StarHub is delivering
choice and sports, mioTV is emphasizing movies and technical wizardry.
"Our
Barclays Premiere League soccer offering is a good example of
'hubbing.' Starhub customers can enjoy live matches not only on cable
TV, but via online and mobile platforms as well," Lim says.
In
addition to the a la carte menu, mioTV has a 30-day onscreen guide and
a PVR that can be operated remotely via Internet and will soon be
accessible by cell phone. Company says it also will offer personalized
advertising.
"We had to do something different," says a SingTel
spokesman, who adds mioTV had closely observed British Telecom's push
into pay TV.
On other fronts there is little to pick between the
two. SingTel claims an equivalent of hubbing. "We can now offer
everything on one phone line and have 96% household penetration," says
a spokesman, who argues this will help mioTV score in the city-state's
less affluent heartlands.
To appeal here it will offer more
Cantonese nets from Hong Kong and Mandarin-language nets from Taiwan.
StarHub hit back by launching its own Malay-language general
entertainment channel.
Both services emphasize high-definition
programming,reflecting a need for gimmicks as well as the Singapore
government's push to develop expertise in HD program production.
Competition
between the two turned litigious when SingTel challenged StarHub's
right to sign exclusive contracts with content suppliers.
Appeal
court judge last week ruled that exclusive deals were not
anti-competitive and that the market was big enough for both groups.
The decision was widely applauded by foreign media congloms.
"The (Singapore) market is big enough for different platforms and can grow through differentiation," says SPTI's Miller.
Limited market size caused pay TV platform mergers in the U.K., Spain, France and Italy in the past decade.
But
this is unlikely in Singapore because IPTV lowers the cost of launching
pay platforms. ("We don't make any reference to IPTV in our marketing,
we are promoting it as a new TV service," says the SingTel spokesman.)
How many other Asian territories will spawn digital competition depends as much on factors outside the industry as within it.
Taiwan
has well entrenched cable operators and regulatory inertia. China's
government has spent hundreds of millions building cable networks and
may be unwilling to open up to competition just yet, though there are
plenty of small companies offering IPTV nets already.
South Korea
is expected to be the next big battleground. Its cable platforms have
been slow to evolve, but its Internet connections rank among the most
dense and fastest on the planet.
© Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
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